‘Charity Vouchers’ is the original gift voucher scheme aimed at raising money for UK Registered Charities. The idea was first proposed by us in ‘The Times‘ back on November 28th, 1989! Our company, Anglia Giving, is a not-for-profit business (Limited by Guarantee). We have been a member of the National Council for Voluntary Organisations (NCVO) ever since the company was set up in 2002. We also became a certified member of Social Enterprise UK in 2017. Anglia Giving can make payments to all UK Registered Charities. We are not able to make payments to any other types of organisation (such as CICs) or to use personal fundraising pages on donation platforms unless all funds for that page go directly to a UK Registered Charity. Vouchers are solely for use as donations to charities and cannot be exchanged for any goods or services. The Gift Aid scheme cannot currently be applied to any donations made using Charity Vouchers.
We work hard to make redeeming vouchers as quick and easy (and therefore as cost-effective) as possible for charities. We don’t want charities wasting money unnecessarily on staff time, phone calls, stamps, or writing letters, thereby reducing the real value of the donation. Unlike some similar schemes, we do not charge charities any fees to benefit from our service. There is no need to sign-up in advance or to become a formal member of the Charity Vouchers scheme. We also do not take a percentage off each donation as some schemes do, so we send charities 100% of the face-value of the vouchers given to them.
How to collect donations
Most vouchers are redeemed directly with us but donors also have the option to send them to charities to redeem if they prefer.
If your charity has received a voucher, the fastest and easiest thing to do is to redeem it via this website. Simply tap or click the link below and fill in the minimal information required. It takes about a minute. If you provide bank details we will usually make the payment via BACS and then send you an email to confirm that the donation has been paid. Most of our payments are now made by BACS. Please note that, with the introduction of the Confirmation of Payee checks which are being increasingly used by banks, we now need the exact account name in order to be sure of making payments as quickly and smoothly as possible. If preferred, charities can call us on 0300 365 1530 or 01328 730530, and give us the details by phone. Regrettably, we are not able to accept details by phone if the charity’s bank is not part of the Confirmation of Payee scheme, although all the larger banks are now using the scheme.
If bank details are not provided by a charity when redeeming vouchers online, and if we do not already have the details on our database, we will usually make donations using a charity’s website donation facility. Unfortunately, we cannot cover any additional processing fees incurred by the charity when we do this. As a result, wherever possible, we prefer to use the BACS system to eliminate any cost to the charity. When we make the payment via a donation facility we will always specify the voucher/s which the donation relates to. This enables every voucher payment to be tracked at any time. Where possible, we will do this by adding a message when we make the donation. We also usually provide an email address which includes the voucher number.
In the rare situations where it is not possible to pay by bank transfer or online we will make payments by cheque. We can also send a cheque (together with a letter confirming details of the donation) if that is an charity’s preferred option.
When a voucher is redeemed online or by phone, there is no need to post the voucher back to us. We recommend that vouchers are retained for record-keeping purposes.
Very occasionally, a charity might prefer to post a voucher back to us using our Freepost address. If so, we’ll do the rest when we get it. This is more costly for us and increases the time it takes for a charity to get paid but please use this method if preferred. Every charity is different so it is a case of whatever works best for your charity.
We usually process redeemed vouchers within one or two working days, although longer after Christmas when we are getting large numbers of vouchers coming in. We aim to redeem vouchers which have been received directly from donors as quickly as possible as it strengthens the confidence of donors in our service as well as maximising their enjoyment of using it.
Most donors redeem their vouchers directly with us via our website. However, we also offer our Freepost service for people who find it easier to send their vouchers by post, and also our Freephone number for people who prefer to call. Our aim is to make it as quick and easy as possible for users to donate their vouchers, even if it costs us more to do so.
If we have a donor’s contact details, we send them an email to tell them that the payment has been made to the charity they chose. If we make a payment by BACS and we already have a bespoke message of thanks on file from the charity, we will integrate this into our email to the donor. Similarly, if we have made a payment via a charity’s website and an automated message of thanks is received, we will integrate that into our message to the donor, along with the time and date the donation was made and any payment reference provided by the charity.
Some donors make their donations anonymously but most provide contact details. However, if we do have contact details, we do not pass them on to charities for data protection reasons (unless the donor specifically asks us to do so).
Charity Vouchers are an increasingly popular gift and a great way for recipients to support their favourite charities. We’re here to support charities and to make the Charity Voucher service even more successful, to raise ever increasing amounts for charities at a time of real shortage. We think we do an excellent job, and we’re proud of what we do – on a very limited budget! However, if you’ve got any problems at all with using the service or any queries or suggestions on how we might improve the Charity Vouchers service, please don’t hesitate to contact us.